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Accent & Communication Skills Training For Call Centre Personnel
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I LEARNED A LOT DURING MY COURSE AND MY ENGLISH COMMUNICATION SKILLS HAVE IMPROVEMENT SIGNIFICANTLY!.I would definitely strongly recommend this course to anyone whose first language is not English and is struggling to improve their skills.” (Jia, China) |
COURSE OVERVIEW
Effective workplace communication skills are vital in the call centre industry to ensure that a clear line of communication is maintained with customers and colleagues to ensure quality service.
This specially designed program for call centre staff, will enable participants to learn and understand Australian English. Participants will develop their English communication skills to enhance their working relationships with Australian customers, improve company image and increase customer satisfaction and sales.
COURSE CONTENT
Participants will:-
- learn Australian English pronunciation
- identify personal speech habits that impede communication
- practice pronunciation patterns that reduce accented speech
- incorporate speech strategies to communicate meaning and increase listener comprehension
- utilise active listening techniques
- practice specific call centre language
- learn how to converse with the Australian customer and establish rapport
- learn how to prevent communication breakdown
- learn Australian slang expressions and language
- improve vocabulary and use of English grammar
START DATES
This course can start at any time.
Contact us for more information and bookings.
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